MH Hydraulics (FZC) Privacy Policy

This policy explains what personal information MH Hydraulics (FZC) collects, why we collect it, who we share it with and what rights you have.

1. Who we are

1.1 MH Hydraulics (FZC), Warehouse A3-016, SAIF Zone, P.O. Box 123123, Sharjah, United Arab Emirates (“we”, “us”) is responsible for the personal information described in this policy. We are part of MH Group.

1.2 This policy applies to our website, enquiries, quotations, orders and the rest of our dealings with customers, suppliers and website visitors.

2. What information we collect

2.1 Information you give us. When you send an enquiry, request a quotation, place an order or open an account, we collect

• your name, job title and company name
• your email address, phone number, and billing, delivery and mailing addresses
• the type of business you run, so we can tell whether you are a trade or a retail customer
• for trade customers, proof of trade status such as a trade licence, VAT registration number, company website or company profile
• details of your orders, enquiries and correspondence with us
• payment details needed to process your payment

2.2 Information collected automatically. When you visit our website, we and our analytics providers collect your IP address, device and browser type, screen size, approximate location (country or city), language, the pages you visit, the products you view and how you move through the site.

3. Why we use your information

3.1 We use your information to

• answer your enquiries and prepare quotations
• process, ship and invoice your orders and handle returns and warranty claims
• decide which prices and discounts apply to you as a trade or retail customer
• process payments and prevent fraud
• meet our legal, tax, customs and accounting obligations
• understand how our website is used and improve it

3.2 We process your information because it is needed to perform our agreement with you or take steps before one, to meet legal obligations, for our legitimate business interests, or with your consent where the law requires it, such as for non-essential cookies.

3.3 We do not sell your personal information and do not share it with third parties for their own marketing.

4. Who we share information with

4.1 Your information is handled by our own staff. We share it only with parties that help us run our business, and only as far as they need it, namely

• other companies in MH Group, for order handling, support and administration
• couriers, freight forwarders and customs agents, to deliver your orders
• banks and payment providers, to process payments
• IT, hosting, email and website providers
• analytics providers, as described in section 5
• auditors, legal advisers and government authorities, where the law requires it

4.2 These parties may only use your information to provide their services to us.

5. Website analytics

5.1 Google Analytics. We use Google Analytics, a service of Google LLC, to measure how visitors use our website, such as which pages are visited, how long visits last and where visitors come from. Google Analytics uses cookies and receives information such as your IP address, device and browser details. More information is available in Google’s explanation of how it uses data from sites that use its services.

5.2 Hotjar. We use Hotjar to understand how visitors experience our website, for example which links they click, how far they scroll and what they like or dislike. Hotjar uses cookies and similar technology and collects information such as a de-identified IP address, device type, screen size, browser, country and preferred language. Hotjar stores this information for us in a pseudonymised profile and is contractually not allowed to sell it. More information is available on Hotjar’s support site.

6. Cookies

6.1 Cookies are small files that your browser stores on your device. We use them to make the website work, remember your preferences, process payments and, with your consent where required, for analytics.

6.2 You can refuse or delete cookies through your browser or our cookie settings. Without essential cookies, some parts of the website, including placing orders, may not work.

7. Transfers outside the UAE

7.1 Some of our service providers, including Google and Hotjar, and other MH Group companies such as those in the Netherlands, may store or process your information outside the United Arab Emirates. Where this happens, we take steps to make sure your information stays protected, in line with applicable law.

8. How long we keep information

8.1 We keep order, invoice and account information for as long as the law requires for tax, customs and accounting purposes. We keep enquiries that did not lead to an order for up to two years. Analytics data is kept for the period set in our Google Analytics and Hotjar settings.

9. Security

9.1 We protect your information with appropriate technical and organisational measures, including encrypted connections (SSL/TLS) on our website and access limited to staff who need it. No system is completely secure, but we work to keep the risk as low as possible.

10. Your rights

10.1 Depending on the law that applies to you, you can ask us to

• tell you what personal information we hold about you and give you a copy
• correct information that is wrong or incomplete
• delete your information where we no longer need it or have no legal reason to keep it
• limit or stop certain uses of your information
• send your information to you or another party in a commonly used format
• withdraw any consent you have given, without affecting earlier processing

10.2 To use these rights, contact us using the details in section 12. We may ask you to confirm your identity. If you are not satisfied with our answer, you may complain to the competent data protection authority.

11. Changes to this policy

11.1 We may update this policy from time to time. The latest version is always on our website, with the date it was last updated.

12. Contact

12.1 For questions about this policy or your information, contact MH Hydraulics (FZC), Warehouse A3-016, SAIF Zone, P.O. Box 123123, Sharjah, United Arab Emirates, or email [privacy email address].